Heroes of IT

Error: Your file could not be printed due to an error on (filepath). There are several possible reasons: There may not be enough memory available. Try to closing files and programs you aren't using.  If you use a network printing, there may be a problem with the network connection or the printer driver.  There may be loose cables or a bad connection between your computer and printer.  For more information about troubleshooting printing problem, click Help.  **No one ever click on HELP. It is useless!! -_- Solution: The most simple fix is to close the Excel File and open the file and try to print again. This fixed the issue.  If that doesn't work, you want to reboot the computer and check the printer power and connection cables.  If this is urgent, send the file to a colleague and have them print it for you. 

Hello my fellow technologist, I am sure many of us have run into the program with our mobile phone alerting us that our mobile storage is close to capacity with videos and photos. Well, fear no longer as Google Photos have generously offer unlimited photos and videos storages for anyone with a Gmail account. I highly recommend using this app as it is simple for the everyday users. I have helped my family adopt the application into our lives and now we can all share photos of family events, traveling and solo trips easily by sharing our emails through Google Photos. What do you think?

Error Message: Outlook 2016 Stuck at Loading Profile Operation System: Window 10 Enterprise 64 bits  When I clicked on Outlook 2016 it is stuck at the loading page. I have attempted to restart the computer several times and still Outlook is stuck at loading profile. Outlook email is still working on mobile phone and tablet. Solution:  I had to go to Window Run Line and type in "Outlook.exe /safe" and that opened outlook in safe mode. It did prompt me for the user window password when you boot in safe mode. Afterward, I close outlook out of safe mode and opened in regular mode. Everything is working now. A secondary option is to run a .PST repair on the .ost file (the profile file or cache file) in your local drive. Go to   C:\Program Files\Microsoft Office\Office16 and search for Scanpst.exe. Run the application and it will start the repair then try to launch outlook afterward. 

Error Message:  Microsoft .Net Framework Unhandled exception has occured in a component in your application. If you click Continue, the application will ignore this error and attempt to continue.  File not found "C:\Program Files (x86)\salesforce.com\Salesforce for Outlook\SfdcRdm64.dll" Make sure the dll exists.  Operation System: Window 10 Enterprise 64 bits  Software: Outlook Salesforce Plug-in Solution:  Close all Microsoft Office Applications.  Go to Control Panel > Uninstall a Program > Look for Salesforce Plug-in  Uninstall the software and restart the Computer Go to Salesforce account > download Salesforce Outlook Install the program and that will fixed the error message.  You can also try to clear the TPM cache to see if that will work as well.

Laptop: MacBook Air  Operation System: Mac OS X 10.4 or later   Error Message : The system was unable to unlock your login keychain "alert after logging in".  The quickest way to reset your keychain in Mac OS X 10.4 or later: Open Keychain Access, which is in the Utilities folder within the Applications folder. From the Keychain Access menu, choose Preferences. Click General, then click Reset My Default Keychain. Authenticate with your account login password. Quit Keychain Access. Restart your computer. Solution:  This occurs when a password has been changed without connected to a company VPN. If the computer have join a company domain and the password changed while not on VPN, the password sync between company domain controller and the MacBook will promote this message. Open Keychain Access from Utilities folder within the Applications folder. From Keychain Access > choose Preferences.  Click General > ...

Remote Desktop the legendary software for any IT nerds or guimos who uses a desktop. Best free software for remote management. Note, personal is free but enterprise needs to fork over the dough to use it.

Error Message:  Failed to encrypt C: When I attempted to encrypt my C: drive on the Dell laptop. I get the following error message.  Laptop: Dell Latitude 7390  Operation System: Window 10 Enterprise 64 bits  TPM: 2.0  Boot Mode: UFEI  BiOS: 1.3.3  Troubleshooting Steps:  Step 1 Step 2  Step 3 Step  Step Solution:  I had to go update the BIOS to the latest version from the Dell website. After upgrading to BIOS 1.5.5 the issue was resolved.  You can also try to clear the TPM cache to see if that will work as well.

The six steps of troubleshooting. 1. Identify the problem. Highlights: Write down model and version of device Operation System Version:  Application Version: Make and Model of Hardware:  ●       Question the user.  Take notes and write down what lead to the symptoms.   ●       Remember that the symptoms are not the underlying problem. ●       Determine what has changed. ●       Make a backup of the system before moving on. 2. Establish a theory of probable cause. Highlights: ●       Make a list of probable causes. ●       Using your knowledge, prioritize the list. ●       Question the obvious (i.e., if the symptom is a power issue at the workstation, first check to make sure that the power cord is plugged in). ●       Es...

Laptop: Dell Latitude 7390  Operation System: Window 10 Enterprise 64 bits  TPM: 2.0  Boot Mode: UFEI  BiOS: 1.3.3  When I attempted to encrypt my C: drive on the Dell laptop. I get the following error message.  Error Message: Failed to encrypt C:  Solution:  I had to go update the BIOS to the latest version from the Dell website. After upgrading to BIOS 1.5.5 the issue was resolved.  You can also try to clear the TPM cache to see if that will work as well.