Heroes of IT

The six steps of troubleshooting. 1. Identify the problem. Highlights: Write down model and version of device Operation System Version:  Application Version: Make and Model of Hardware:  ●       Question the user.  Take notes and write down what lead to the symptoms.   ●       Remember that the symptoms are not the underlying problem. ●       Determine what has changed. ●       Make a backup of the system before moving on. 2. Establish a theory of probable cause. Highlights: ●       Make a list of probable causes. ●       Using your knowledge, prioritize the list. ●       Question the obvious (i.e., if the symptom is a power issue at the workstation, first check to make sure that the power cord is plugged in). ●       Es...

Laptop: Dell Latitude 7390  Operation System: Window 10 Enterprise 64 bits  TPM: 2.0  Boot Mode: UFEI  BiOS: 1.3.3  When I attempted to encrypt my C: drive on the Dell laptop. I get the following error message.  Error Message: Failed to encrypt C:  Solution:  I had to go update the BIOS to the latest version from the Dell website. After upgrading to BIOS 1.5.5 the issue was resolved.  You can also try to clear the TPM cache to see if that will work as well.